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Support FAQ's

FAQ - ORDER (Ordering, Payment, Delivery, Returns) FAQ - TECH (Technical Problems or Questions)


Q: Should I remove the disposible (A, AA, AAA, C or D) batteries in my device or leave them in there? A: In most cases, yes. Remove and properly dispose or recycle any old batteries in your device. However, in rare cases some older equipment requires that batteries (even if completely depleated) must be in the device when used with an AC Adaptor.


Q: Will the AC Adaptor "recharge" the disposable batteries (A, AA, AAA, C or D) in my device. A: Any devices which use standard batteries (A, AA, AAA, C or D) whether standard disposibles or rechargeable is not intended to recharge when being used with the AC adaptor unless explicitly stated in the owners manual.


Q: The AC Adaptor I purchased is not powering my device.

A: If your device also uses batteries please remove all batteries from the battery compartment. (in rare cases some older equipment requires that batteries (even if completely depleated) must be in the device when used with an AC Adaptor) Please confirm that the power cords are firmly in place, on both ends, connected to the correct jack on the device (see FAQ #4) and that the power outlet does has power. If using a powerstrip or surge protector be sure it is turned on - if applicable. Optionally you may also switch out the power strip/surge protector or briefly test the adaptor directly connected to rule out that it is a powerstrip/surge protector issue. If your device also uses batteries be sure that you've removed all batteries from the battery compartment.


Q: Why doesn't the 'Home Gym' AC Adaptor I purchased fit into my exercise equipment?

A: Typically this is due to confusion over the "MP3" input jack and the "AC power jack". The "MP3 input jack" is located on the front of the electronics console and allows you to play music through the console speakers. The "AC power jack" is located in different locations depending on the type and model of your device. Below depicts some locations to check for the "AC power jack":



Q: How long will it take for my order to arrive? A  : Standard Orders usually ship with 1-2 business days. The delivery window once shipped is generally 3-5 business days. A²: Expedited Orders typically ship same day/next day and the delivery window is generally within 1-3 business days.

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